Refund Policy
Indoride currently follows a rider-driver direct pricing model and does not charge platform commission from riders or drivers.
No platform fee refunds
Indoride currently does not charge platform fees or commission from customers or drivers.
Direct fare discussion
The customer and driver negotiate the trip fare directly before the ride begins. That direct payment arrangement is outside platform commission collection.
Refund responsibility
Because the ride amount is directly negotiated between customer and driver, Indoride is not responsible for fare refunds, negotiated price disagreements, or direct payment disputes between users.
When to contact us
If there is misuse of the platform, safety concern, or a serious service complaint, users may contact the Indoride team for review through support channels.
If you need anything specific, kindly contact us through the application customer support section and message us with what you need and what your problem is. For other help, use the website contact form.