By accessing or using Indoride, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.
1. User Acceptance
By using the Platform, you expressly consent to the collection, use, storage, and disclosure of your information in accordance with this Privacy Policy and applicable laws. You confirm that the information you provide is accurate and that you have the authority to share such information.
2. Definitions
For the purpose of this Privacy Policy:
- User refers to any individual using the Platform, including riders and drivers.
- Services refers to ride-booking, transportation, and related services provided through Indoride.
- Personal Information refers to any data that can identify an individual directly or indirectly.
- Device refers to any mobile or digital device used to access the Platform.
3. Information We Collect
We collect information in multiple ways to provide and improve our services.
3.1 Information Provided by Users
When you register or use the Platform, we may collect personal information including your name, phone number, and email address. Phone numbers are primarily used for OTP-based authentication and account verification.
3.2 Location Information
We collect precise or approximate location data from your device when the app is in use and, where permitted, in the background. This includes pickup location, drop location, trip routes, and ride history.
3.3 Transaction and Ride Information
We collect details related to your rides, including booking information, timestamps, trip distance, and interactions between riders and drivers.
3.4 Device and Technical Information
We automatically collect certain technical data such as device type, operating system, unique device identifiers, app usage data, and diagnostic logs to improve performance and security.
3.5 Communication Data
Any communication with customer support, feedback, complaints, or messages may be stored and analyzed for service improvement.
4. How We Use Information
The information collected is used for the following purposes:
- To provide access to the Platform and enable ride-booking services
- To authenticate users through OTP verification
- To match riders with drivers efficiently
- To enable navigation, trip tracking, and route optimization
- To improve functionality, performance, and user experience
- To detect, prevent, and investigate fraud or misuse
- To communicate service updates, alerts, and support responses
- To comply with legal obligations and enforce our terms
5. Location Data Usage
Location data is essential for the functioning of Indoride. We use location information to connect users with nearby drivers, enable navigation, and ensure safety during trips. Location access is collected only with user consent and can be controlled through device settings. Disabling location access may impact the functionality of the Platform.
6. Information Sharing and Disclosure
We do not sell your personal information. However, we may share information under the following circumstances:
- Between riders and drivers to facilitate rides
- With third-party service providers such as cloud storage, analytics, and mapping services
- With law enforcement or government authorities when required by law
- To protect the rights, safety, and security of users and the Platform
All third-party partners are obligated to handle data securely and only for specified purposes.
7. Third-Party Services
Our Platform may use third-party services such as Google Firebase and Google Maps. These services may collect and process data according to their own privacy policies. We are not responsible for the practices of third-party services.
8. Data Retention
We retain user information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Once data is no longer required, it is securely deleted or anonymized.
9. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.
10. User Rights and Choices
Users have the right to access, update, or request deletion of their personal information, subject to legal and operational requirements. Users may also control app permissions such as location access through their device settings.
11. Children’s Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external platforms.
13. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be reflected with an updated effective date. Continued use of the Platform after changes constitutes acceptance of the updated policy.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Email: support@indoride.in